grapes
grapes
10€ GIFT with code BONUS for New Clients
FREE shipping with orders over €120

FAQ

Here are some of the most frequently asked questions.

If you didn’t find what you are looking for, please contact the customer service team at ciao@modica.shop

Delivery and shipping

· Where do you deliver?

We deliver to all addresses in Italy, the EU and the UK. Shipping charges for these addresses are included in the checkout process and detailed on our Shipping page.

Shipping is FREE in Italy for orders over € 79.

For shipments to the countries not provided on the list, please contact our customer service team: ciao@modica.shop or +39.351.274.17.15 (Cell / Whatsapp).

· How long will it take for my order to arrive?

Delivery times are within 24 / 48h for Italy and 3-6 working days for the EU and UK. We only work with reliable international couriers with online tracking, so you can track your order from warehouse shipment to delivery.

·  How can I track my order?

Once your order is ready for delivery, we will send you an e-mail to inform you that it has been shipped from our warehouse. We will then send you a subsequent e-mail which will include a tracking link. Customers will be able to reschedule delivery times directly with the courier if necessary.

· Who will deliver my order?

Our delivery partners are the leading couriers in Europe and the world.

· Can I change my order after it has been placed?

We will always do our best to accommodate any amendments. Contact our customer service team as soon as you know you want to make a change and we will try to handle your request; however, depending on how close your order is to completion, it may not always be possible.

· What happens if my order arrives damaged?

We only use certified safe packaging, specially designed to ship wine, preserving it from the outside temperature and any eventual damage. However, in case your order arrives damaged, please contact our customer service.

My Account

· What should I do if I have forgotten my username or password?

If you have forgotten your password, click on “Forgot Password” and we will walk you through the process of setting a new one. If you still can’t access your account, please contact our customer service.

· How can I update my account details?

Once logged into your account, you can update all your data, including password, e-mail address, billing and delivery addresses and payment details. If you are unable to log into your account, please contact our customer service team and we will get you back online.

· What else can I do through my online account?

On your account you can also see your profile, order history, any pending orders, your WishList.

Buying Online

· Is there a minimum order?

No. There is no minimum order. Shipping is FREE in Italy for orders over € 79.

· Do the prices include VAT?

Yes, all prices include Italian VAT at 22%.

· I am a HoReCa professional. Can I request an invoice?

Yes. Please contact our customer service. Also, we invite you to visit our dedicated HoReCa page.

Gift ideas

· Can I purchase products as a gift for someone else?

Yes. In this case you will need to specify the gift receiver’s shipping address other than your billing address.

· Do you sell gift cards?

Yes. Gift cards are sent directly to the recipient’s e-mail address. They are available in a variety of different designs for birthdays, weddings or anniversaries. Our gift cards do not have an expiration date.

Payment options

· What are the payment options?

We accept all major credit, debit and prepaid cards, PayPal and bank transfers. If you have issues with making a payment, please contact our customer service: ciao@modica.shop.

· Are the payments secure?

When you place an order through our secure server, all your personal data will be encrypted before being transmitted over the Internet. We retrieve your order from our server, via a secure connection.

* This e-commerce website is not intended for persons under the age of 18.

Wineries

Best Italian wines
From winery to your home
Safe packaging
Your purchases arrive safely and securely
Fast delivery
Reliable & certified
couriers
Secure payments
Pay safely protected by the SSL certificate
Modica Enoteca Online
store rating5.0 / 5
product rating4.8 / 5
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